Have a Question? Look here
Below are some of are common questions about orders
How do I place an order?
Simply browse our website and select the products you'd like to purchase. Add them to your cart and proceed to checkout. If you're a new customer, you'll be asked to enter your phone number and shipping details, which will be saved for quicker orders in the future. If you're an existing customer, simply enter your phone number, verify it with an OTP, select your saved address, and you're ready to complete your purchase. We offer various secure payment options, including UPI, wallets, credit/debit cards, net banking, and more.
How do I know if my order is confirmed?
Once your order is placed, you will receive a confirmation via email, SMS, and WhatsApp with all the details of your order.
When will I receive my order?
Delivery usually takes 5-7 business days, depending on your location and the shipping method you choose. Once your order is confirmed, you'll receive an estimated delivery date. We work with trusted delivery partners to ensure your order reaches you as quickly and safely as possible. You can also track your order using the tracking number provided once it ships.
Customization Services
Do you offer custom-made products (like custom lehengas, sarees, etc.)?
Yes, we offer customization options for products like lehengas, sarees, and suits. You can share your preferences regarding colors, designs, and sizes, and our team will assist you in creating your perfect piece. Please contact our customer support team to discuss your requirements @ +91-9314075567
Return / Exchange
Can I return or exchange an item?
Yes, we accept returns and exchanges within 7 days of delivery, provided the product is unused, unwashed, and in its original condition with all tags intact. Please contact our customer service team to initiate a return or exchange.
Do you ship internationally?
Yes, we ship to most countries around the world. Shipping costs and delivery times are calculated at checkout based on your location. International orders typically take 10-15 business days for delivery, depending on the customs process in your country.
How do I know if a product is in stock?
All products on our website show real-time stock availability. If an item is out of stock, you can sign up to receive a notification when it becomes available again.
What payment methods do you accept?
We accept a variety of secure payment methods, including:
- Credit & debit cards (Visa, MasterCard, American Express, Maestro etc.)
- Snapmint (EMI)
- UPI
- Wallets
- Phone Pe, Amazon Pay, Paytm
- Net Banking
All payments are processed securely.
How should I care for my products?
Care instructions vary based on the product type. For most of our products:
- Bedsheets, Pillow Covers, Comforters, Quilts, and Dohars: Machine wash on a gentle cycle with mild detergent.
- Sarees, Lehengas, Dresses, and Suits: Dry clean is recommended for the best results, especially for those with delicate fabrics or intricate embroidery.
Always refer to the specific care label included with your purchase for the best care instructions.
Can I track my order?
Yes, once your order is dispatched, you will receive an email with tracking details. You can use the tracking number to monitor your order’s progress and delivery status.
Can I buy products in bulk for events or a business?
Yes, we offer bulk purchasing for events, businesses, or wholesale orders. Whether it's a wedding, festival, or other occasion, we can provide custom bulk orders for items like bedsheets, comforters, lehengas, and more. Please contact us for wholesale pricing and further details ! +91-9314075567
Are your products eco-friendly?
We are committed to sustainability and use eco-friendly materials wherever possible. Many of our products feature organic cotton, natural dyes, and handmade techniques that reduce environmental impact. We work closely with local artisans to promote sustainable practices.
Do you offer discounts or promotions?
Yes, we frequently run seasonal sales and special promotions. Be sure to subscribe to our newsletter or follow us on social media to stay updated on our latest offers, discounts, and exclusive deals.
How can I contact customer service?
Our customer service team is happy to assist you. You can contact us via email at info@jaipurfabric.com, or call us at +91 9314075567. Our working hours are Monday to Saturday, 9 AM to 6 PM IST.